Euclid, OH | Full-Time | $50,000–$60,000

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At Euclid Heat Treating, we're a family-owned heat treating facility — and we take pride in doing things right. Our customers trust us with their parts, and we take that seriously. We're looking for a Shipping & Receiving Manager who owns the flow of every customer order and brings the energy to make it happen every single day.

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Read This First

This is a high-energy, fast-paced role at the center of our operation.

You will own the flow of every customer order — from receipt to shipment — while acting as the primary point of communication between customers, production, and logistics.

This is not a sit-back, process-only role.

The right person:

Thrives in a fast-moving, high-interruption environment

Enjoys constant communication with customers and teammates

Makes quick decisions — even with incomplete information

Stays calm and professional under pressure

Brings energy, urgency, and accountability every single day

If you prefer predictable, steady work with minimal interaction, this role is not a fit.

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What You'll Be Doing

Own the Customer Order Flow

Take full ownership of customer jobs from order entry through shipment. Review incoming orders, specs, and requirements quickly and accurately. Identify missing or unclear information and resolve it — immediately.

Customer Communication (This Is Critical)

Serve as a primary point of contact for customers. Handle daily calls, emails, and inquiries with professionalism and urgency. Provide updates, solve problems, and manage expectations in real time. Confidently handle complaints and high-pressure situations.

Shipping & Logistics

Coordinate and prioritize daily shipping activity. Ensure orders are packaged, documented, and shipped correctly and on time. Schedule freight, coordinate pickups, and communicate with carriers.

Receiving & Job Intake

Oversee incoming customer material, verify accuracy, and ensure proper identification, tagging, and routing. Quickly align priorities with production.

Lead a Small Team

Lead and direct 2–3 shipping, receiving, and order entry team members. Set daily priorities, adjust as conditions change, and jump in hands-on when needed. When this department runs well, the whole company runs well — and you'll take that seriously.

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What Success Looks Like

• Customers get fast, clear, and professional communication

• Orders move through the system without bottlenecks

• Problems get solved quickly — not escalated or avoided

• The shipping floor runs with urgency, organization, and accountability

• You bring energy and leadership that raises the pace of the entire operation

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Who You Are

You're not just filling a seat — you want to make this department better and grow with it.

• High energy and naturally fast-paced — the pace energizes you

• Outgoing and customer-facing — talking to people all day is your comfort zone

• Decisive — you don't freeze when things get busy

• Detail-oriented — in manufacturing, the small things matter

• A natural leader — your team follows your example because of how you work

• Thick-skinned and professional — pressure doesn't rattle you

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Qualifications

Required:

• 3+ years in shipping/receiving leadership, order management, logistics, or manufacturing operations

• Strong communication and problem-solving skills

• Experience in a fast-paced, high-volume environment

• Comfortable with ERP/MRP systems, shipping software, and email (BlueStreak experience is a plus

• Forklift experience)

Preferred:

• Heat treating, aerospace, or metal processing background

• ISO 9001 / AS9100 familiarity

• CDL or large vehicle experience (helpful as a backup driver)

Physical: Ability to lift up to 50 lbs. and work in an industrial environment with frequent movement between office and shop floor.

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What We Offer

• $50,000–$60,000 depending on experience

• Medical insurance

• 401(k) with company match

• Paid vacation + 10 paid holidays

• Uniforms provided

• Vision and dental (voluntary)

• RTA Commuter Advantage Program

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Our Values

Hard Work · Respect · Integrity · Accountability · Teamwork · Positive Attitude · Customer Focus

These aren't words on a wall. They're how we operate every day.